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Shipping & Returns

Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

Not the perfect style or length you are looking for? No problem. Please contact us to initiate an exchange within SEVEN (7) CALENDAR day after you receive the product.


We are more than happy to honor exchange on unused and un-opened hair products within SEVEN (7) DAYS upon you receiving the package. Please understand that we must require that any returned hair is completely UNUSED AND UNOPENED, IN THE CONDITION THAT IT WAS SENT TO YOU as it is required by law for hygiene purposes. The original packaging needs to be intact to qualify for the exchange.


We are not responsible for any stylist or any individual trying to custom color or dye your hair because not everyone is a color specialist.


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